Financial Hardship Policy (COVID-19)

As part of the City's COVID-19 Financial Assistance Package, Council unanimously voted to support a Financial Hardship Policy (COVID-19). This important policy shows our commitment to help the whole community to meet the unprecedented challenges arising from the pandemic.

The City recognises that these challenges may result in financial hardship for ratepayers and so this Policy aims to ensure the City offers fair, equitable and consistent support, while treating all members of the community with respect and understanding at this difficult time.

While evidence of COVID-19 hardship will be required, the City recognises that not all circumstances are alike and will adopt a flexible approach to a range of individual circumstances.

Some of this assistance measures for those eligible include the imposition of no interest on outstanding rates for 2020-2021, no interest charged on other amounts owing and no additional charges for payments by instalments or payment arrangements. For residential ratepayers who received a rates increase resulting from an increased Gross Rental Value (GRV) revaluation, a one off payment of up to $250 can be requested.

Click here to access the COVID-19 Hardship Policy and if you feel that you are eligible complete an online application.

Documentation may be requested for the following:

  • A statement of your current financial position from a Financial Advisor
  • OR a letter or email from your Employer advising that you have either been stood down or made redundant and if on Jobkeeper, appropriate letter from your Employer which will need to include evidence of reduction from previous hours
  • If you are self-employed or a business, a letter advising how the COVID-19 has impacted your business or
  • A letter from your Property Manager confirming that your Tenant has lost their employment and you are not receiving any rental income, or a statement of the reduced amount
  • Notification of ownership of other properties both within the City of Belmont and other locations.
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