The Customer Service Charter Review is a key action in the City of Belmont’s Corporate Business Plan 2025-2029, as well as an important initiative within our Engagement Strategy 2023 & Beyond.

We want to ensure our Customer Service Charter continues to reflect the needs of our community and the City.

A customer service charter is also known as a commitment to customer service or a customer service promise.

It is generally a simple document that outlines what a customer can expect when interacting with us and what we expect from our customers.

Our current Customer Service Charter includes:

• Our values

• Our commitment to customer service

• Help us to help you

• How to provide feedback

• How complaints are dealt with

As part of this review, we sought your feedback about your experiences interacting with the City of Belmont team. The survey closed on Sunday 29 March.