Help build our Engagement Strategy

How we listen to and communicate with our community and stakeholders are key aspects of how we do business at the City of Belmont.

PR & Stakeholder Engagement are embarking on an Engagement Strategy to review how we engage with our community, customers, and stakeholders in the following areas:

  • Consultation
  • Communication
  • Customer Service

We are at the early stages of this project and want to know what good engagement with our community looks like and feels like

So, how can you get involved?

  • Contribute to an ideas board
  • Fill in our survey
  • Submit an Expression of Interest to be on a brand workshop.

Each fortnight, we will select a winning submission from the boards or survey submissions that inspired us to receive a $50 Coles Myer gift card. Include your name on your contribution to be in the running.

Ideas boards

Add a thought online to one of the boards below, or by posting a sticky note (or two!) to the ideas boards in the staff rooms of both the Civic Centre and Operations Centre.

The idea boards will be available until COB on 31 March 2023.

Have more to say?

Let us know more on your thoughts about consultation, communications or customer service. The survey will be open until COB on 31 March 2023.

Brand workshops

In addition to the Engagement Strategy we are undertaking a brand project to better understand our City of Belmont brand. We are looking for some staff to take part, if you are interested fill in the Expression of Interest before COB 20 March.

External engagement only

This project is focused on external engagement only. If you have thoughts regarding internal engagement within the City of Belmont, contact Sarah Jessop in People and Culture.

What does good engagement look and feel like?

Development of the Strategy

The City of Belmont Corporate Business Plan 2022-26 includes actions for the review and development of a Community and Stakeholder Engagement Strategy, a Customer Focus Strategy, and a Marketing and Communications Strategy.

These three strategies are closely related as they strive to improve how we listen to and communicate with our community and stakeholders. And, as they have close intersections – the City will be considering one Engagement Strategy with three key focus areas.

Internal Working Groups

To ensure the draft strategy fits the needs of our diverse workforce and our community, four internal working groups have been established to help review the draft strategy and implementation plan.

The working groups are:

  • Brand and visual design
  • Consultation
  • Communications
  • Customer Service

Meeting notes will be made available here on Belmont Connect.

Informing Documents

Strategic Community Plan

The Strategic Community Plan 2020-2040 sets out the City of Belmont’s long-term vision for our community. The proposed Engagement Strategy aligns with ‘Goal 5: Responsible Belmont’ with related outcomes of:

  • The Community is actively involved in decision-making through engagement.
  • Engagement is a part of everything the City does.
  • The Community has a high level of trust in the Council and the City of Belmont.
  • The City is well governed and acts with the highest level of integrity.

Corporate Business Plan

The Corporate Business Plan 2022-2026 outlines the focus for the City over a four-year period at a corporate level to achieve the outcomes in the Strategic Community Plan and align with community aspirations. There are three initiatives connected to this Engagement Strategy in the Corporate Business Plan under ‘Goal 5: Responsible Belmont’.

Communication and Consultation Policy

The City of Belmont Council Policy Manual includes a policy focused on community and stakeholder communication and consultation.

55. Communication and Consultation – Community and Stakeholders

Customer Service Charter

The City of Belmont’s Customer Service Charter outlines our commitment to our customers to ensure we respond to customer enquiries in a professional and timely manner.

Community Perception Scorecard

Each year the City of Belmont undertakes a Community Perception Scorecard to review how our community feel about the City’s services. The annual Catalyse Community Scorecard provides a wealth of information and feedback from a broad cross-section of the community in several areas including consultation, communication, and customer service.